A protocol for transmitting the human voice in digital form over the Internet or other networks as an audio stream, instead of using traditional telephone lines.



With IP telephony, the objective is to stop maintaining two parallel networks for voice and data, and instead have a single, converged infrastructure that leverages existing investments, exploits economies of scale, and streamlines administration and management. An IP telephony solution that is truly easy to implement and manage can pay for itself very quickly—almost from day one, in some cases. 

Key areas:

VoIP Pre-Assesment

Are you planning to roll out a new VoIP implementation? Can your network handle it? If you can’t answer this question then you’re in trouble already. Anyone evaluating a new technology needs to know what affect it will have on the network, and more importantly, what affect the network will have on it.

Relevant tools:
  • Codima auto-VoIP Blaster 
  • Fluke Networks - NetAlly
  • EEMLive 

VoIP Monitoring & Analysis

VoIP is the one application on the network that everyone has a preconception of, we’ve all used phones before so we expect the line to be available when we want and the quality to be beyond reproach (although we’re quite happy to put up with poor quality on mobile phones for some reason, but more about that another time).

So utilising proper management/ monitoring tools to aid in troubleshooting calls for failures and quality deteriorations is invaluable to help keep your VoIp system running smoothly. When properly used, these tools will save both time and money.

Relevant tools:
  • Codima auto-VoIP 
  • NetFlow Tracker 
  • Application Performance Appliance (APA)
  • EEMLive